Customer Relations Manager
Location: Lagos
Responsibilities:
- Formulate and implement customer service policies and procedures; recommend improvements in service procedures
- Establish and implement strategies for improvement of customer service, productivity and profitability
- Develop and implement customer service policies and procedures.
- Ensure the consistent achievement of customer service levels and standards.
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
- Review customer complaints, track customer complaint resolution, handle complex and customer service issues
- Conduct customer satisfaction surveys.
- Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.
Skills Specifications:
- B.Sc./HND in a relevant field from an accredited institution.
- Minimum of 7 -10 years of full-time experience in the role.
- Minimum of 5 year working years' experience at a managerial level.
Remuneration:
Remuneration package is attractive and in line with industry standards.
Application Closing Date:
21st May, 2014.
How To Apply:
Interested and qualified candidates should apply by sending their resumes
Note:
Only successful candidates will be contacted.
Apply to this job and send resume to: recruitment@quomagnis.com
