Responsibilities:
- Attend to customer request and queries
- Coordinate all faults resolution efforts and managing customer expectation
- Handle high-volume inbound telephone calls and customer inquiries and demands in a highly professional and
- friendly manner. Included are problem solving and all customer requests such as order placement/status/revisions, due dates, cancellations, pricing verification, backorders, product returns, billing discrepancies and disputes over product descriptions/part numbers/applications, while maintaining a high level of accuracy
- Verification and confirmation of all orders and returns back to customer, including standard configuration and
- description, quantity, billing and shipping address, delivery schedules, and routing requirements
- Work with Accounting and Credit departments for credit-hold customers, interface with supply chain regarding product availability Manage all product delivery issues pertaining to customer orders
- Within the approval process, initiate the return authorization procedure for product returns requiring disposition,
- evaluation or credit.
- Ability to work independently and with little supervision
- Ability to multi task and prioritize work
- Ability to handle high call volume with low abandon rate
- Demonstrate professionalism, dependability and the ability to work well in a team environment
- Strong verbal skills and written communication skills
- Any other duties as assigned by management
Reqirements:
- Good first degree from a reputable university
- Excellent working knowledge of Video Surveillance, Fire Alarms, Intruder Alarm and Access Control systems
- Working knowledge of Microsoft Project
- Strong leadership skills
- Project Management
Experience and Qualification:
- Experience with customer service skills (order entry, processing returns, problem solving, handling billing discrepancies) as well as basic MS Word and Excel
- Must have excellent communication and customer service skills (including handling difficult customers, problem solving)
- Ability to multi-task
- Ability to quickly learn detailed information regarding product lines
- Detail oriented
- Willingness to brainstorm with dynamic engineering team
Technical, analytical and interpersonal skills required:
- Excellent presentation skills
- Target driven with can-do attitude
- Ability to communicate in an understandable, polite and friendly manner, both written and verbal
- Strong organizational skills and ability to multi-task in a small business environment
Apply to this job and send resume to: careers@virtualcipher.com
