We are a wholly-owned Nigerian company and we engage in the manufacturing and marketing of wide range of high quality decorative and industrial range of paints, coating, finishes and related products and services.
CUSTOMER SERVICE OFFICER (Preferably Female)
Locations: Lagos and Ibadan
Responsibilities
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries; handle and resolve their complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customers verifications and set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and resolved issues to the designated resource
• Manage customers’ account and maintain customer databases
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints and details of actions taken
• Prepare and distribute consumer activity reports
• Communicate and coordinate with internal departments to manage administration
• Follow up on customers interactions
• Provide feedback in the efficiency of the customer service process
Qualifications and requirements
• Minimum of a University Degree/HND
• Minimum of 3 – 5 years experience in similar field
• Computer literacy and excellent verbal and written communication skills
• Knowledge of Peachtree Accounting software is an added advantage
Send CV to solaseun2@yahoo.com
CUSTOMER SERVICE OFFICER (Preferably Female)
Locations: Lagos and Ibadan
Responsibilities
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries; handle and resolve their complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customers verifications and set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and resolved issues to the designated resource
• Manage customers’ account and maintain customer databases
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints and details of actions taken
• Prepare and distribute consumer activity reports
• Communicate and coordinate with internal departments to manage administration
• Follow up on customers interactions
• Provide feedback in the efficiency of the customer service process
Qualifications and requirements
• Minimum of a University Degree/HND
• Minimum of 3 – 5 years experience in similar field
• Computer literacy and excellent verbal and written communication skills
• Knowledge of Peachtree Accounting software is an added advantage
Send CV to solaseun2@yahoo.com
